Refund Policy

At LyzQentro, we are committed to providing high-quality educational gaming services and ensuring customer satisfaction. This Refund Policy explains the circumstances under which refunds may be requested and granted for purchases made through our website lyzqentro.net (the "Website").

Please read this policy carefully before making any purchases. By making a purchase on our Website, you acknowledge that you have read, understood, and agree to this Refund Policy.

1. General Refund Principles

LyzQentro operates under the following general refund principles:

• We strive to provide value and satisfaction with all our services
• Refund requests are evaluated individually based on specific circumstances
• We comply with all applicable consumer protection laws and regulations
• Refunds are processed using the original payment method when possible
• Processing times vary depending on payment method and financial institutions

2. Eligibility for Refunds

2.1 Subscription Services

For subscription-based access to our educational gaming platform:

Eligibility Requirements:

• Request must be made within 14 days of the initial subscription purchase date
• This guarantee applies only to new subscribers (first-time purchases)
• User has not violated our Terms & Conditions
• User has not engaged in fraudulent or abusive behavior
• Reasonable usage of the service during the trial period

Limitations:

• Refunds are not available for subscription renewals
• Only one refund per customer is permitted
• Refunds are not provided for partial subscription periods after the initial 14-day period
• Discounted or promotional subscriptions may have different refund terms

2.2 One-Time Purchases

For one-time purchases of premium content, courses, or digital products:

• Refunds may be requested within 7 days of purchase
• The purchased content must not have been substantially accessed or consumed
• Technical issues preventing access may qualify for refunds beyond the 7-day period
• Downloadable content accessed or downloaded may not be eligible for refund

2.3 Technical Issues

If you experience technical problems that prevent you from accessing or using our services:

• Contact our support team immediately to resolve the issue
• We will make reasonable efforts to fix technical problems
• If we cannot resolve the issue within a reasonable timeframe, a refund may be issued
• Refunds for technical issues are evaluated on a case-by-case basis

3. Non-Refundable Items and Services

4. Refund Request Process

To request a refund, please follow this process:

5. Refund Processing Times

Once a refund is approved, processing times vary depending on the payment method:

5.1 Credit/Debit Cards

• Refunds are typically processed within 5-10 business days
• The refund will appear on your statement within 1-2 billing cycles
• Processing times depend on your card issuer's policies

5.2 PayPal and Digital Wallets

• Refunds are generally processed within 3-5 business days
• Funds will be available in your account according to the platform's policies

5.3 Bank Transfers

• Refunds may take 7-14 business days to appear in your account
• International transfers may require additional processing time

6. Subscription Cancellation Policy

6.1 How to Cancel

You may cancel your subscription at any time through:

• Your account settings on our Website
• Emailing us at [email protected]
• Contacting customer support at +563658065954

6.2 Effect of Cancellation

• Cancellation takes effect at the end of the current billing period
• You retain access to services until the end of the paid period
• No refunds are provided for the remaining days of the current billing cycle
• Auto-renewal will be disabled upon cancellation
• You can resubscribe at any time at the then-current rates

6.3 Cancellation by LyzQentro

We reserve the right to cancel your subscription if:

• You violate our Terms & Conditions
• Payment fails or is declined
• We detect fraudulent activity
• We discontinue the service

In cases where we cancel your subscription due to our business decisions (not Terms violations), we may provide a pro-rated refund for the unused portion of your subscription.

7. European Union Consumer Rights

If you are a consumer located in the European Union, you have additional rights under EU consumer protection law:

7.1 14-Day Right of Withdrawal

EU consumers have the right to withdraw from online purchases within 14 days without giving any reason. However, this right does not apply to:

• Digital content that has been accessed or downloaded
• Services that have been fully performed with your prior consent
• Content explicitly marked as non-refundable with your acknowledgment

7.2 Exceptions

By accessing our digital services immediately upon purchase, you acknowledge that you waive your right of withdrawal for that specific content as permitted under EU law Article 16(m) of the Consumer Rights Directive.

8. Promotional and Discounted Purchases

Special terms may apply to promotional or discounted purchases:

• Free trial periods: No refunds as no payment was made
• Heavily discounted promotions: May be marked as final sale
• Bundle purchases: Refunds may only apply to the entire bundle, not individual components
• Coupon or voucher purchases: Different refund terms may apply

Specific refund terms for promotional offers will be clearly stated at the time of purchase.

9. Chargebacks and Payment Disputes

Unauthorized chargebacks may result in:

• Immediate suspension or termination of your account
• Inability to access purchased services or content
• Additional fees to cover chargeback processing costs
• Potential legal action to recover disputed funds
• Permanent ban from using our services

If you believe there is an error on your bill or you do not recognize a charge, contact us immediately at [email protected] before disputing with your financial institution.

10. Modification of Refund Policy

LyzQentro reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting the updated policy on our Website. We will update the "Last Updated" date at the top of this policy.

Material changes to this Refund Policy will be communicated through:

• Email notification to registered users
• Prominent notice on our Website
• In-app notifications where applicable

Your continued use of our services after policy changes constitutes acceptance of the modified Refund Policy.

11. Exceptions and Special Circumstances

We understand that exceptional circumstances may arise. While we cannot guarantee refunds outside our stated policy, we will consider requests on a case-by-case basis for:

• Medical emergencies or serious illness
• Financial hardship due to unforeseen circumstances
• Service failures or extended technical issues on our part
• Billing errors or unauthorized charges

Please provide detailed documentation supporting your request for consideration under exceptional circumstances.

12. Contact Information for Refund Requests

13. Governing Law

This Refund Policy is governed by the laws of the Netherlands. Any disputes arising from this policy shall be resolved in accordance with our Terms & Conditions and applicable consumer protection laws.

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